The Aged Care Mediation Centre provides mediation for residents, their families, and aged care providers to address concerns that arise between them.   

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We assist parties to resolve disputes about communication, health care decision making, living arrangements, the standard of care, special needs and any other issues or concerns.

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Our accredited and skilled Mediator, Paul Pattison uses a non-adversarial and efficient mediation process where the focus is on the needs of the resident and shared respect between the parties. 

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We aim to assist you to resolve disputes without further escalation and deterioration of the relationship, where financial and emotional costs can be exacerbated.  

 

Our mediation process provides an opportunity for respectful communication and restoration of functioning relationships, which is essential for long-term positive outcomes.  

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Most significantly our service allows for the positive and mutually beneficial outcome and relationship preservation.